Terms and conditions

These terms and conditions are adopted by all drivers of londonbestransfers and will apply to all Private Hire booking. These terms and conditions constitute the entire contractual agreement concerning the arrangements of londonbestransfers (between you and londonbestransfers) and the subsequent provision (making the provision of a booking) of an Airport Transfer, local or Long Distance service ( “Service”) between londonbestransfers and the clients. Completion of the booking form and use of the service (whether by telephone, text, website, social media or such other), indicates your unconditional acceptance of the terms and conditions set out in this contractual agreement.
londonbestransfers is a Private hire Operator Company and works to make bookings to provide the customers a safe and reliable transport method.

“londonbestransfers” registered office is: 53, Wadham Avenue, London, E17 4HS.

londonbestransfers, will email you a quotation for your airport transfer, long distance or local journeys based on the information provided by you. londonbestransfers reserve the right to amend the quotation if there is any material change to the original itinerary, the number of passengers, or the type of vehicle required.
londonbestransfers prices are based on passengers being ready to travel at the booked time, distance, parking charges, tolls. The Residential and Business centre pickups are subjected to the first five minutes waiting time free and thereafter 20 pence per minute.
All our fares are quoted as a one pick up to one drop off flat rate and you will be charged for extra drop off.

Seat Belt:
In accordance with British law seat belts must be worn at all time during the trip.

Toll Charges:
All incurred tolls will be paid by the hirer.

All cash fares are paid to the drivers in pounds (£) at the end of your journey. Credit card payments can be made via Paypal. Please note that any online booking made with londonbestransfers will not be deemed confirmed until payment has been received, (if you choose the cash option a deposit is required).

Airport Transfers:
You must allow sufficient time when booking your Private Hire Vehicle to allow for the check-in times required by your airline and for any possible delays caused by traffic conditions. londonbestransfers shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time. All Airport pickups include the first 40 minutes waiting time from the actual landing time of the flight and thereafter you will be charged an additional 20 pence per minute. Number of passengers and luggage ’s must be stated clearly during the time of booking. If there are any alterations the driver will charge accordingly.
You must order a suitable car size for the number of passengers and luggage. Please note that a child, no matter what age, counts as one passenger.
If you need to transport a wheelchair please specify this at the time of booking.
londonbestransfers will always check for flight delays before its drivers leaves for the airport but can only rely on the information supplied by the Airport websites. Once you have accepted your quotation, please check your booking confirmation carefully and inform londonbestransfers promptly for any errors. All car parking charges shall be paid on the day of collection from the airport by the customer unless otherwise stated / agreed in advance. Payments can be made by Paypal and cash. A full receipt can be emailed direct to you. Please note that an emailed receipt can take up to 48 hours.

The Service ‘Vehicle Conduct ’ :
The Customers shall be responsible for the behaviour of all passengers in the car during the whole journey. A charge of £85.00 will be levied to cover the cleaning costs in the unlikely event that the vehicle is soiled by any passenger.
Eating, drinking and/or smoking in the cars is not permitted.
All children should be restrained in a manner that befits the laws and regulations at the time. Suitable child seats should wherever possible be supplied and fitted by the child ’s parents / guardians. These can be held by the driver in the event of a return journey booking. londonbestransfers will not carry more passengers than its insurance or licensing allows.
Smoking is not/ never permitted in any vehicles as provided/arranged through londonbestransfers.

Cancellations and Bookings:
If you need to cancel your booking please contact londonbestransfers as soon as possible, so that londonbestransfers can make arrangements to cancel your booking with its designated driver. All cancellations made before the booking time will not incur a penalty charge. In exceptional circumstances, a penalty of up to 50% of the fare can be levied for late cancellations.
All journeys as arranged with/through londonbestransfers that are required to be cancelled should be cancelled by phoning the main line contact number and cancelling with the telephone staff. Refunds to credit / debit cards can only be refunded to the original card used when the original booking was made.


All drivers of londonbestransfers shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey. Under no circumstances shall drivers of londonbestransfers be liable for any loss of profits, business or for any indirect or consequential loss. londonbestransfers and its drivers aim at running a reliable service for you, however sometimes cars cannot arrive at the time of booking due to reasons beyond our control like traffic, road closure etc. If the car is running late please contact londonbestransfers immediately for an update. Our drivers vehicles are serviced and maintained to the highest levels however in the unfortunate event of breakdown londonbestransfers & its drivers cannot be held responsible.
The driver will travel by the most appropriate route on the day, unless instructed otherwise by the customer
all luggage is carried entirely at your own risk. Lost property is kept by the office for a period of 6 months before being disposed off. It is the Clients responsibility to ensure that all bags, suitcases and mobile phones are taken from the vehicle. londonbestransfers is not responsible for any missing or lost property and is entitled to cancel all services and provide refunds in the event of circumstances beyond their control. If a car breaks down during the journey, londonbestransfers will make immediate contact to its driver and will provide an alternative with a practical time allowance.

londonbestransfers will refuse to assist with and will terminate any booking with immediate effect if any driver or vehicle is put at risk of damage, violence or abuse by the passengers, requesting that all passengers vacate the vehicle as soon as it ’s safe to do so.
No refunds will be given for journeys terminated part way through the hire, full fare will be due to the driver. londonbestransfers and its drivers have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat to the driver, the vehicle or any other passenger.

Company rights and powers:
londonbestransfers may change these terms and conditions at any time by posting changes online. Please review these terms and conditions regularly to ensure that you are aware of any changes. All existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.
Change the rules or instructions concerning the use of any part of the service from time to time.

Customer Service:
For any issues arising; please contact the control team who will attempt to resolve the issue immediately. In the unlikely instance a satisfactory resolution is not met, you can leave your name and number with the controller and a member of the management team will contact you within 24 hours.

londonbestransfers shall store, process and use all information regarding your personal details in accordance with the requirements of the Data Protection Act 1998.

Use Restrictions:
Reproduction, distribution, or republication of any information, materials, documents and services by any means, without the prior express written consent of londonbestransfers, is strictly prohibited. Nothing in this londonbestransfers website shall be construed as conferring any license of londonbestransfers ’s intellectual property rights without express written consent from londonbestransfers. All rights not expressly granted herein are reserved.
londonbestransfers website could include inaccuracies or out-dated information this is subject to changes at any time without notice. Your use of this website is at your own risk.
In no event shall londonbestransfers be liable for any direct, indirect, incidental, special, or consequential damages for loss of profits, revenue, data, incurred by you or any third party, arising from your access to or use of, this website.

Governing Law and Jurisdiction:
These conditions shall be governed by and construed in accordance with the laws of England. londonbestransfers controls the website from within the country of England. It can, however, be accessed from other places around the world. Although these places may have different laws from those of England, by accessing the londonbestransfers website you agree that the laws of England, without regard to rules relating to conflict of laws, will apply to all matters relating to your use of the site. Users of the londonbestransfers website accessing it from places outside of England acknowledge that they do so voluntarily and are responsible for complying with local laws.